Your Privacy Is
Our Responsibility

1 Introduction & Scope

This Privacy Policy ("Policy") describes how d9777 ("d9777", "we", "us", "our") collects, uses, stores, discloses, and protects personal information belonging to individuals ("you", "your") who register for and use the d9777 online casino and sports betting platform available at d9777.app and all associated sub-pages and features (collectively, "the Service").

d9777 takes data privacy seriously. We recognise that the players who trust us with their personal information deserve transparency about how that information is handled. This Policy is written in plain English — deliberately free of unnecessary legal jargon — so that every player across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh can understand exactly what happens to their data when they use d9777.

By registering an account or continuing to use the Service, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the Service and contact us to request account closure.

This Policy should be read alongside d9777's Terms & Conditions and Responsible Gaming policy, which together form the complete framework governing your relationship with d9777.

2 Data We Collect

d9777 collects personal data through several channels: directly from you when you register or interact with the Service, automatically through your device and browser as you use the platform, and in some cases from trusted third-party partners where permitted. The categories of personal data we collect are set out below.

2.1 Registration & Identity Data

When you create a d9777 account, we collect: your full legal name, date of birth, residential address (including city and district within Bangladesh), email address, Bangladesh mobile phone number, and a username and password of your choosing. This information is required to establish and verify your account identity.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations, we may request copies of: a government-issued photo ID (National ID Card, passport, or driving licence), proof of address (utility bill or bank statement), and proof of payment method (e.g., a screenshot of your bKash or Nagad account). These documents are processed securely and retained only for as long as required by applicable compliance standards.

2.3 Financial & Transaction Data

We collect records of all deposit and withdrawal transactions on your d9777 account, including payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), transaction amounts in BDT (৳), transaction timestamps, and reference numbers. We do not store full card numbers or mobile wallet PINs — these are processed exclusively through the respective payment provider's secure infrastructure.

2.4 Gaming Activity Data

We maintain records of your betting and gaming activity on d9777, including: game titles played, wager amounts, bet outcomes, session duration, and bonus usage. This data is used for account management, responsible gaming monitoring, and service improvement purposes.

2.5 Technical & Device Data

When you access d9777, our servers automatically collect certain technical information including: your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and the pages you visit within the platform along with timestamps. This data is used for security, fraud prevention, and platform optimisation.

2.6 Communications Data

When you contact our support team by email or any other channel, we retain records of that correspondence including your contact details and the content of your messages. This allows us to provide consistent, informed support and to maintain a record of any complaints or disputes for compliance purposes.

3 How We Use Your Data

d9777 uses the personal data we collect for specific, clearly defined purposes. We do not sell your personal data to third parties for marketing purposes under any circumstances. The following list describes all material uses of your data:

• Account registration and management: Creating, maintaining, and administering your d9777 player account, including processing login sessions and account settings changes.
• Identity and age verification: Confirming that you meet the 18+ age requirement and that your account identity matches the information on file, in accordance with our responsible gaming and compliance obligations.
• Payment processing: Executing deposit and withdrawal transactions via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard) and maintaining accurate financial records.
• Bonus and promotion delivery: Evaluating your eligibility for bonuses and promotions, crediting applicable rewards to your account, and tracking wagering requirement progress.
• Responsible gaming monitoring: Analysing your gaming activity patterns to identify signs of problem gambling, enforcing any deposit limits or self-exclusion restrictions you have requested, and proactively reaching out where our systems flag a concern.
• Fraud prevention and security: Detecting and investigating unauthorised account access, suspicious transaction patterns, duplicate account registration, and other forms of platform abuse.
• Legal and regulatory compliance: Meeting any applicable data retention, reporting, or disclosure obligations under the laws applicable to d9777's operation.
• Customer support: Responding to your account queries, complaints, and requests via email to [email protected].
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and game selection of the d9777 platform.
• Marketing communications: Sending you promotional offers, bonus notifications, and updates about new games or features via email — but only if you have opted in to receive such communications. You may opt out at any time by contacting [email protected].

4 Legal Basis for Processing

d9777 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

4.1 Contractual Necessity

The majority of data processing described in this Policy is necessary for d9777 to fulfil its contractual obligations to you as a registered player — specifically, to operate your account, process payments, deliver games, and provide customer support. Without this processing, d9777 could not provide the Service.

4.2 Legal Obligation

Certain processing activities — particularly identity verification (KYC), age verification, transaction record-keeping, and the application of self-exclusion restrictions — are carried out to comply with the legal and regulatory obligations applicable to d9777's operation as an online gaming and betting platform serving Bangladeshi players.

4.3 Legitimate Interests

d9777 processes technical and device data for fraud prevention, security monitoring, and platform improvement on the basis of its legitimate interest in maintaining a secure, fair, and reliable platform for all players. We balance this interest against your rights and interests as a data subject, and we do not override your fundamental privacy rights in this processing.

4.4 Consent

Where d9777 sends you optional marketing communications, this is done on the basis of your explicit consent, obtained at registration or at a later point where you opted in to receive such communications. You may withdraw this consent at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

5 Sharing Your Data

d9777 does not sell, rent, or trade your personal data. We share your information only with trusted third-party partners who require it to help us deliver the Service, and only to the extent necessary for that purpose. The categories of third parties with whom we may share your data are as follows:

5.1 Payment Service Providers

To process your deposits and withdrawals, d9777 shares the minimum necessary payment information with the relevant payment processor — for example, your registered bKash or Nagad mobile number is shared with those providers to execute mobile wallet transactions. Similarly, card payment data is shared with Visa and Mastercard's processing networks. All such providers are bound by strict data security standards.

5.2 Game Content Providers

d9777's casino games are supplied by third-party providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive technical session identifiers and game activity logs to facilitate gameplay and maintain game integrity. Personal identity data (name, address, mobile number) is not shared with game providers.

5.3 Identity Verification Partners

d9777 may use third-party KYC and identity verification service providers to assist with document verification processes. These providers receive only the specific documents and data required to complete the verification check and are contractually obligated to process that data solely for that purpose.

5.4 Compliance and Law Enforcement

d9777 may disclose your personal data to government authorities, regulators, or law enforcement bodies where required to do so by law, court order, or in response to a valid legal process. We will notify you of any such disclosure where we are legally permitted to do so.

5.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or substantially all of d9777's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Policy will be preserved.

6 Cookies & Tracking Technologies

d9777 uses cookies and similar tracking technologies to operate the platform effectively, maintain your session state, and gather anonymised usage analytics. This section explains the types of cookies we use and how you can manage your preferences.

6.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the site to remember information about your visit, such as whether you are logged in, your preferred language, and your session activity. Cookies cannot execute code or deliver viruses and do not directly identify you by name.

6.2 Types of Cookies We Use

d9777 does not use third-party advertising cookies or cross-site tracking cookies for commercial profiling purposes.

6.3 Managing Your Cookie Preferences

You can control cookie settings through your browser's built-in privacy controls. Most modern browsers allow you to block or delete cookies, restrict certain types of cookies, or receive a notification when a cookie is placed. Please note that disabling essential cookies will impair the functionality of the d9777 platform — in particular, you will not be able to maintain a login session without session cookies. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7 Data Retention

d9777 retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or for as long as required by applicable legal or compliance obligations. Our standard retention periods are as follows:

• Active account data (identity, contact details, account settings): Retained for the duration of your account's active status plus a minimum of five years following account closure, to satisfy compliance record-keeping requirements.
• KYC documents (ID scans, proof of address): Retained for a minimum of five years following account closure or the completion of the relevant verification process.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of seven years following the transaction date, in accordance with financial record-keeping standards.
• Support correspondence: Retained for a minimum of three years following the resolution of the relevant query or complaint.
• Technical and device logs: Retained for up to 24 months for security and fraud detection purposes, after which they are anonymised or deleted.
• Marketing consent records: Retained for as long as you hold an active d9777 account, or until you withdraw consent, whichever comes first.

8 Data Security

Protecting your personal data from unauthorised access, disclosure, alteration, and destruction is a core operational priority at d9777. We implement a layered set of technical and organisational security measures designed to keep your information safe at all times.

8.1 Technical Measures

All data transmitted between your browser or device and the d9777 platform is encrypted using industry-standard TLS (Transport Layer Security) / SSL encryption. Stored personal data is encrypted at rest. Access to systems holding personal data is restricted to authorised personnel only, using role-based access controls and multi-factor authentication. Our infrastructure is monitored 24 hours a day for intrusion attempts and anomalous activity.

8.2 Organisational Measures

d9777 staff who have access to player data receive mandatory data protection training. Access to personal data is granted on a strict need-to-know basis — support agents, for example, can only access the specific account data relevant to the query they are handling. All staff are bound by contractual confidentiality obligations. Third-party service providers who process personal data on d9777's behalf are required to maintain equivalent security standards under data processing agreements.

8.3 Your Responsibility

While d9777 takes every reasonable precaution to protect your data on our end, you are also responsible for keeping your account credentials secure. Use a strong, unique password for your d9777 account and do not share it with anyone. If you believe your account has been compromised, contact our support team immediately at [email protected].

8.4 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, d9777 will notify affected account holders without undue delay, providing clear information about the nature of the breach, the categories of data affected, and the steps we are taking to address it. We will also fulfil any regulatory reporting obligations arising from such an event.

9 Your Privacy Rights

As a d9777 player, you hold a set of rights in relation to your personal data. d9777 is committed to respecting and facilitating the exercise of these rights. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond to all rights requests within 30 days of receipt.

10 Children & Minors

d9777 operates exclusively as an adult entertainment platform. The Service is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18, and we do not permit minors to register accounts or participate in any games, betting, or promotions offered on the platform.

Age verification is performed at the point of registration and again at the time of a player's first withdrawal request. Any account found to belong to a person under 18 years of age will be closed immediately. All deposits made by an underage account holder will be returned, and any winnings accumulated during the period of underage use will be voided in full.

d9777 supports the responsible gaming initiatives of the wider online gambling industry in Bangladesh and beyond, and we are fully committed to doing our part to prevent underage gambling. For more information about our player protection measures, please visit our Responsible Gaming page.

11 Policy Updates

d9777 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to the Service, new legal or regulatory requirements, changes in our data processing practices, or improvements to the clarity and accuracy of our disclosures.

When a material change is made to this Policy, d9777 will notify registered players via email to the address on file with your account, and will update the "Last Updated" date displayed at the top of this page. The revised Policy will take effect from the date it is published at d9777.app/privacy-policy, unless a later effective date is specified in the update notice.

Your continued use of the d9777 Service after a Policy update has been communicated constitutes your acceptance of the revised terms. If you do not agree with any changes made, you should discontinue use of the Service and contact our support team to request account closure.

12 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way d9777 handles your personal data, our dedicated support team is available to assist you 24 hours a day, 7 days a week. All privacy-related correspondence should be directed to:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Privacy Rights Request" so we can route your message to the correct team.
• Response time: We aim to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to provide a full substantive response within 30 calendar days of receipt.

If you are not satisfied with d9777's response to your privacy enquiry or rights request, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. d9777 will cooperate fully with any such investigation and will provide all relevant information requested by the supervisory authority within the permitted timeframes.

d9777 takes all privacy complaints seriously. No player will be penalised, disadvantaged, or treated less favourably as a result of raising a legitimate privacy concern with us. We view transparency and accountability as the foundation of the trust our players place in us, and we are committed to upholding that trust at every stage of your experience with the platform.